"I entered the unlock code and I get an Access Code Mismatch message."
"The LCD Pendant won't accept my unlock code."
The "Access Code Mismatch" displayed on the LCD Pendant is the result of either the Access/Unlock code being entered incorrectly or the serial number(s) used to generate the code are incorrect. First, reenter the access/unlock code that you were given after registering your CNC machine.
If the access/unlock code continues to give the "Access Code Mismatch" message, register the LCD and Controller numbers displayed on the LCD Pendant screen again at the Next Wave CNC Quick Unlocks page or through your Next Wave Portal account Hardware tab.
If the access/unlock code still gives the "Access Code Mismatch" message, We have staff available Monday through Friday from 9:00 am to 5:00 pm EST and can be contacted at support@nextwavecnc.com.